REFUND AND RETURNS POLICY

Thankyou for shopping at Music Doctor

 

If you are not entirely satisfied with your purchase, we're here to help. Returns You have 7 calendar days to return an item from the date you received it.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 - Your item must be in the original packaging.

 - Your item needs to have the receipt or proof of purchase.

This refund policy does not apply to goods which have been worn, used, damaged altered, dropped, scratched, scuffed, dinged, have belt buckle marks or broken after delivery and must be returned in their original condition with their original packaging, warranty card and owner’s manual (if applicable). All postage costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit. The Music Doctor will not be responsible for any lost or damaged parcels in transit and accordingly, we recommend taking out transit insurance to protect yourself

 

Refund/exchange is only given under the following circumstances:-

  • Faulty

  • Significantly different to those shown or described to you

  • Not doing what the product is supposed to do.

When you buy please choose carefully. We do not automatically give refunds for the following reasons:

  • You just changed your mind

  • No Proof of purchase is offered

  • The customer bought the product for someone else who doesn’t want it

  • The goods have been damaged after purchase

  • The customer was made aware of a fault or blemish before they purchased the goods

Exclusions to Refund Policy:

  • Items bought on a clearance sale

  • Discontinued items (as indicated upon purchase)

  • Opened software

  • In-ear buds, earplugs, in-ear monitors

  • Special orders

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

 Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

for any further explanations please contact us at musicdoct@gmail.com.au